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Common Issues

Logging in doesn't work!

Logging in has been one of our most common issues regarding our websites. I'll provide some solutions below and if you are still experiencing troubles, I would recommend you reach out to Parcel Customer Support for them to assist you further. Usually

Parcel isn't registering a developer product. How do I fix?

Most of the time the issue is that the Universe ID or Place ID is faulty. A good fix would be to double-check the place/universe ID and re-paste it in settings for the bot. If that doesn't work, try resetting and replacing your hub secret and then tr

Products are not loading in my Roblox Hub

If you started using Parcel or have moved your Roblox Purchase Hub recently, you may encounter this issue. However, there is no need to worry - the fix is easier than you might think. In 9 out of 10 cases, the issue lies in one simple thing: The Secr

Parcel Whitelisting returns a status code 404, help!

This is most likely do to an invalid hub ID, or an invalid product ID. Please make sure you have input both of the values correctly.